It is very important to keep accurate documentation related to your complaint. Some landlords tend to ignore verbal complaints. In addition to your letters of complaint you should maintain a complaints log of events where you document everything related to your complaint. Refer to the sample letter below:
SAMPLE LETTER TO MANAGEMENT
(In this example the tenant has leaky taps, mice, cockroaches and a broken fridge. You may have different problems.)
Date
Name of property manager or owner
Address of property manager or owner
City, Province and Postal Code
Dear Management
I am the tenant of Apt. 888, 246 Your Street. A week ago I filled out a work order asking for repairs to be done in my apartment. I have not heard from you.
These are the repair problems:
1. The kitchen sink taps are always leaking and water runs onto the counter top. As a result the counter is getting damaged.
2. There are large holes under the kitchen sink. Cockroaches and mice are getting into my apartment through these holes.
3. The refrigerator needs repair or replacement. The sealer strip around the doors is coming apart. The fridge does not keep food cold. Yesterday, I had to throw out $50.00 worth of groceries because they spoiled.
The Landlord and Tenant Board has told me that if you do not respond in a reasonable time to my repair requests, I may apply to the Board for an order that the repairs be done, for an abatement of rent and for compensation for my losses.
Please contact me right a way to tell me when you will do these repairs. My telephone number is 416-111-1111.
Yours truly,
Tenant
NOTE – The source of this sample complaint letter is the Federation of Metro Federation of Metro Tenants’ Associations – http://www.torontotenants.org
Phone: Hotline Number: 416-921-9494, Organizational Inquiries: 416-646-1772
by Mail:
PO Box 73102 Wood St PO
Toronto, ON
M4Y 2W5
OTHER COMPLAINT OPTIONS:
Tenant Complaint Procedure
-TCHC Human Rights, Harassment and Fair Access Policy
-Tenant Complaint Procedure related to Human Rights
East York Tenants Group 