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Many tenants in Beaches-East York have relayed frustrating experiences with ‘problem landlords’ and property managers when requesting needed repairs to their apartment or when they complain about poor building maintenance. Unresolved complaints for outstanding repairs and building maintenance issues seem to be the bane of the existence of many tenants in the City of Toronto. Although your rental agreement clearly outlines the rights and responsibilities of both the tenant and the landlord, some landlords and property managers do not comply with the regulations set out in the “RESIDENTIAL TENANCIES ACT” 

Here is what tenants have been telling us:

  •   Absence of tenant associations – The most common concern is the challenges faced when attempting to establish a tenants association in order to help tenants resolve complaints and violations. Tenants tell us landlords do not encourage this activity and that landlords remove any notices related to organizing tenants from the communal notice board. The security guards are also instructed to remove any pamphlets and flyers related to this activity. It was suggested that since the security guards remove these while doing their rounds between 4:00 pm and midnight the tenants should deliver the flyers either after midnight or around 6:00 am and that flyers should be inserted carefully so that they are not visible from outside the doors. The Residential Tenancies Act, 2006 clearly states that: “It is an offence to try to prevent a tenant from forming a tenants’ association or taking part in one.”  
  • Violations by landlords and property managers – Tenants are confused by the longwinded process in place to resolve offences and/or violations committed by landlords. They feel helpless about the delaying tactics used by landlords when needed repairs are requested. (more…)

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