Landlords provide a variety of services to tenants in residential apartment buildings. One of the major services provided is ‘repairs and maintenance’. This particular service is defined in the lease document, which is a contractual agreement between the landlord and the tenant and is covered by the regulations of the Landlord and Tenant Board.
While a variety services are provided by landlords, the one most frequently used by tenants tends to be ‘repairs and maintenance’. These services are provided by onsite staff except in unusual situations where major repairs would have to be done by licensed tradespeople. Other necessary services such as lawn care and snow removal are provided in compliance with municipal standards and bylaws whereas services such as ‘laundry facilities’ are outsourced by the landlord.
The inclusion of ‘laundry facilities’ is an essential service for most tenants. Tenants in residential apartment buildings expect to have laundry equipment available on site. For several years there has been a trend for laundromat services to be outsourced to outside contractors, not managed by the landlord. The outsourcer/contractor is allocated a space to set up the laundry equipment and is responsible for collection of monies and maintenance of the equipment. This is where some bothersome issues have surfaced for tenants using the laundry facilities. The laundry facility is not free as the machines are equipped for coin collection. Alas, these washers and dryers malfunction fairly frequently and tenants are unable to receive the services for which they have paid.
Posters in laundry rooms display contact information in the event a tenant encounters problems with the machines. Tenants can also report that loss of service to their property manager or superintendent to obtain refunds for the money lost. It should be a simple matter to obtain a refund. Yet some tenants are finding it challenging to be reimbursed for the money lost on malfunctioning washers and dryers when they follow up with the property management. Tenants’ requests for reimbursement of lost money are not always dealt with promptly.
There appears to be an issue related to accountability and oversight. The laundry equipment should be approved for continuous use in residential apartment buildings. It is not for occasional use hence there is more wear and tear to the equipment due to the large number of users. Tenants have to pay for the use of the washers and dryers. The laundry equipment provided to tenants should meet a required level of performance and not be faulty and sub-standard.
Dissatisfaction with the faulty laundry machines, loss of money, overcrowding and wait times has driven some tenants to purchase their own laundry equipment without the knowledge or approval of the landlord. As a result some landlords have notified tenants who wish to install laundry appliances that their rental cost will increase due to increased hydro/utility costs for the entire building. Landlords have also attempted to apply similar rules to those who install air conditioning appliances.
Ultimately those tenants who install laundry appliances or air conditioners without approval are being subsidized by the other tenants in the building who have not installed that type of equipment in their units. For those tenants dependent on the laundry facilities and have lost money the outstanding issue would be for the landlord to address the lack of accountability and oversight for the services provided by the outsourcer/contractor.
We would very much like to hear about experiences you have had with the laundry facilities in your building.
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East York Tenants Group 